Guitar Center

Photos of Guitar Center

Reviews

• hellbilly 27527

  May, 14 2018
  ★ ☆ ☆ ☆ ☆
  The staff and store in hoover is a wonderful place and this review is not towards that store but the online store is horrible!
  I recently order a large amount of equipment from the online site. I was told 3 to 5 days shipping. On the 5th day the order was partially shipped. I called customer service service serveral times and was told several different things that all turned out to be not true. As an example we are understaffed and your order has been in processing for 4 days a brief hold amd its ready to ship and it will leave this afternoon. Shipped a day later. Another lie i was told was we will have it in the store it is being shipped to by the end of the week even if we have to overnight the order. That didnt happen either. Long story short my order cam in 11 days after ordering it. How is that 3 to 5 days? Why does it take 4 days and 2 phone calls to process my order? After this experience i will not by from guitar center again. The online store has now made it were i will not due business with guitar center again. This does suck because it is cloae to my house and work and i buy alot of equipment. Looks like i will be doing alot of shopping on amazon from now on
• LaLanda Gilard

  Dec, 16 2017
  ★ ☆ ☆ ☆ ☆
  This place needs to learn what good customer service means. Went into the store, no one greets us. There was an employee who was vacuuming right in front of us and never acknowledged us. This isn't the first time we weren't greeted by the employees. Another employee in a different section FINALLY greeted us, asked him if they sold the item we were looking for and he told us to ask the same employee that basically ignored us. Nevertheless, we didn't bother asking the employee since we were already ignored by him. He was too busy "vacuuming" and I guess didn't want to make a sale.

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